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Return Policy
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Online Purchase Terms and Conditions
Zanvis Design and the website www.zanvis.com hereinafter referred to as “Zanvis” Return Policy Terms and Conditions of sale are listed within this document. Please read them carefully before purchasing. By completing a purchase with us you agree to follow these Terms and Conditions. These are subject to change at any time and should be reviewed before each purchase.
General Terms
Zanvis offers a full array of products on our online catalog, however in some cases those products may become out of stock or can be discontinued at any time for any reason without warning to the customer. Zanvis has the right to refuse service to any customer for any reason at any time. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Our current manufacturing lead-times vary and we aim to keep the shipping section on the Frequently Asked Questions (FAQ) page of the website updated with the current lead time as accurate and timely as possible, however a lead time may exceed 6 weeks from the customer's order date. With orders such as custom orders or orders on catalog products with customization requests, the lead time may be longer as those designs do not have a standard template collection and will need to be individually designed. Zanvis makes every attempt to accommodate customization requests however if it is something that cannot be done the original piece that you ordered will be fulfilled.
All prices and services featured on our website are quoted in U.S. dollars. If shipping internationally, the responsibility of any and all duties or import charges will be incurred by the customer or the customer's chosen recipient. These terms may be subject to change in the future. The total order amount, including sales tax if applicable and all shipping and delivery charges, will be charged to your credit card account in full at the time the order is placed.
Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions,etc. Zanvis reserves the right to withdraw or revoke any offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted regardless of whether or not the order has been confirmed and your credit card charged.
Order Cancellations
Zanvis offers a 24 hour cancellation policy from the time of order. We cannot accept order cancellations on any custom-made or personalized items past 24 hours after order placement on items which include but are not limited to personalized monogram art, custom orders or artwork, personalized coat-hooks, and address signs, etc.
All purchases are made to order, and cannot be refunded or cancelled after the 24 hour cancellation policy due to time and resources required to the fulfillment of that item.
Order Changes
Zanvis offers a 24 hour order editing period for your convenience on certain details; such as changing to the name, finish, style or changing of a shipping address. Any order that requires extensive edits will be handled on a case by case basis, which may result in a delay in processing your order. Any edits requested outside of this window cannot be guaranteed.
Return Process
With the purchase of your metal art Zanvis offers a limited warranty with that purchase that begins in effect on the date of order and covers a limited amount such as damages and certain defects that might come from the manufacturing process up to 90 days. If your items are received damaged or develops a manufacturing defect that is covered by a limited warranty from the company, contact us at support@zanvis.com, via Facebook messenger, or call us directly at +1 469-728-6273 and one of our customer service representatives will be happy to assist you and ensure that your concerns are addressed.
For non-warranty issues Zanvis does not accept returns on custom-made, personalized items, or custom artwork design. This includes, but is not limited to personalized monograms, coat hooks and other personalized or custom made products. The customer will be responsible for the cost of shipping on any order that is returned to Zanvis due to a user error (i.e. customer listed the incorrect or invalid address). The item will not be resent until payment has been made. The customer may return stock items by occurring the return shipping cost for a refund minus a 10% restocking fee for non-warrantied reasons.
Promotional and Sales Items
Sales and promotional offerings on orders cannot be cancelled. Sales items are final sale and may not be returned. No price adjustments or promotions are given on prior sales, they are only valid at the time of purchase. Promotional free items are as is and cannot be exchanged or returned. On occasion promotional free items may also run out of stock or back ordered and may delay the lead time of your order.
Special Pricing Programs
Orders through our special pricing program offerings such as the Real Estate Program, Group, Team, and Club fundraising program, and the custom order program cannot be cancelled. All special pricing programs sales are final and are non-refundable.
Legal
We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us.