Privacy Policy

Zanvis Neon LLC (“Zanvis Neon,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website https://zanvis.com, purchase our neon sign products, or interact with our services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We collect personal information to provide and continually improve our products and services.

a. Information You Provide to Us

You may provide personal information when you:

• Visit our website
• Place an order or request a quote
• Contact customer support
• Subscribe to marketing communications
• Participate in promotions or surveys

This information may include: Name, Billing and shipping address, Email address, Phone number, Payment information, Order details, and Any other information you choose to provide.

You may choose not to provide certain information, but doing so may limit your ability to use some features of our Services.

b. Automatic Information

We automatically collect certain information when you interact with our Services, including:

• IP address
• Browser type and version
• Device information
• Pages viewed and actions taken
• Referring URLs
• Date and time of visits

We use cookies and similar technologies to collect this information.

c. Information from Other Sources

We may receive information about you from third parties, such as:

• Shipping carriers (for updated delivery or address information)
• Payment processors
• Marketing and analytics providers

This information helps us improve accuracy and deliver better service.

2. How We Use Your Personal Information

We use personal information to:

• Process and fulfill orders
• Deliver products and services
• Process payments
• Communicate with you about orders, updates, and promotions
• Provide customer support
• Improve and optimize our website and services
• Personalize your experience
• Recommend products or features you may like
• Detect, prevent, and address fraud or security issues
• Comply with legal and regulatory obligations

3. Cookies and Other Tracking Technologies

We use cookies, pixels, and similar identifiers to:

• Recognize your browser or device
• Remember your preferences
• Analyze website traffic and performance
• Improve functionality and user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

4. How We Share Your Personal Information

We do not sell your personal information. We share personal information only as described below:

a. Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as:

• Payment processing
• Order fulfillment and shipping
• Email and SMS delivery
• Marketing and analytics
• Customer support

These providers may access personal information only as needed to perform their services and are required to protect it.

b. Business Transfers

If Zanvis Neon Company is involved in a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction, subject to this Privacy Policy.

c. Legal Requirements and Protection

We may disclose personal information when required to:

• Comply with applicable laws or legal processes
• Enforce our Terms of Service
• Protect the rights, property, or safety of Zanvis Neon, our customers, or others
• Prevent fraud or security threats

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information, including:

• Secure encryption protocols
• PCI DSS–compliant payment processing
• Restricted access to personal data
• Identity verification when appropriate

Despite our efforts, no security system is completely secure, and we cannot guarantee absolute security.

6. SMS/MMS Mobile Messaging Privacy

If you opt in to receive SMS/MMS messages from us, we may collect and use:

• Your mobile phone number
• Message interaction data (such as delivery and response status)

Your mobile information will not be sold or shared with third parties for their own marketing purposes. You may opt out at any time by replying STOP to any message. Message and data rates may apply.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If users are between 13 and 17, they must have permission from a parent or legal guardian to use our Services.

8. Your Privacy Choices

You may:

• Opt out of marketing emails using the unsubscribe link
• Opt out of SMS messages by replying STOP
• Disable cookies through browser settings
• Contact us to access, correct, or delete your personal information (subject to legal requirements)

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us directly: