All our signs are handmade to order using premium flexible neon LED piping, with proprietary PVC moulding technology. This LED piping is affixed to sturdy & clear acrylic backing which is cut to shape. 

This material is much more durable & environmentally friendly when compared with traditional glass neon signage. 

Our LED neon signs are designed to replace a traditional glass neon sign. As they use LEDs encased in plastic, rather than gas encased in glass, they produce relatively no heat and are shatter proof, so they are perfectly safe around children and pets.

The LEDs used in our signs have a lifetime of a huge 50,000 hours. That is the equivalent of over 5 years if you were to keep the neon sign switched on constantly!

We ship WORLDWIDE! There are no restrictions as to which countries we can deliver our awesome neon signs to. 

From your date of order we like to allow up to 21 days for the delivery to arrive at your door, however it will more than likely be quicker than this. The longer wait time is because each product sold from our site is handmade with care to order, whether a custom design or a preset. 

Production time is usually 1-2 weeks & shipping is usually 5-7 working days for Free Shipping. In case you need your order delivered within 10-12 days, please contact our support team to arrange for priority processing.

We use DHL, UPS, USPS, FedEx and TNT as our shipping partners. Once your order is with the courier, we will send you a full tracking number via email so that you can keep track of where your new neon sign is. 

All our neon signs are shipped in full premium protective packaging consisting of plastic wrapping, bubble wrap, solid cardboard edge protectors & solid cardboard boxing. This is to ensure that your neon sign arrives to your door in perfect condition. The shipping is also fully insured which is why it holds a higher price tag compared to standard shipping. 

In the extremely unlikely event that your sign arrives damaged then please do not hesitate to contact us via email on support@zanvis.com

Our support team can then raise a case with our courier to investigate and arrange a new sign to be sent to you free of charge if required. 

Our shipping partners use a fully tracked & insured courier service. Once your sign has been handed over to one of our shipping partners (DHL or TNT) you will be sent a shipping tracking number via email so you can keep track of the delivery progress of your sign.

In the unlikely event that your sign does not arrive, please don't hesitate to reach out via email on support@zanvis.com

Our support team can then liaise with the courier to investigate what has happened & arrange for a new sign to be sent to you ASAP free of charge.

As we deliver our signs globally, there are occasions when shipments may be subject to additional fees or taxes as determined by a country's customs agency.

Please note that Zanvis is not responsible for any customs and taxes applied to your order. All fees incurred during or after shipping, such as tariffs and taxes, are the responsibility of the customer.

All of our neon signs come with a warranty of up to 24 months, meaning that we will replace it for free in the very unlikely event that you have any issues with it. 

If you have any issues with your sign within 24-months of purchasing, you can contact our support team on support@zanvis.com with details of your sign's issues.

The team can then arrange for the sign to be returned to us for inspection prior to authorising a replacement to be sent out to you. 

We do however offer a 24 Month Warranty on all our products from the day of purchase. If there is any issue with the product the customer is asked to send us an email with details of the damages, alongside a picture or video to support@zanvis.com. From there we will assess the severity of the issue and whether it can be fixed with a spare part or if it needs to be replaced fully. Please note that the warranty is not extended to incidents where the product is damaged through any external circumstances that cause damage/breakage.

• 12 or 24 months for Neon Sign depending on the product(described on product page)
• 1 month for accessories (Dimmer/Power Adapter)
• Warranty does not apply to Standoff Screws.

About the shipping cost for the warranty: the buyer is responsible for the shipping cost, including 2 times:

• Product shipping fee to our facility
• Shipping costs for products that have been warranted to the customer's address.

Zanvis Neon offers returns and refunds for faulty products only. Custom Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Zanvis Neon.

• Please contact us at support@zanvis.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.

• If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.

• If a return has been agreed the faulty item must be returned for inspection by Zanvis Neon within 14 days of when you received the product.

• If a replacement has been agreed Zanvis Neon will endeavour to produce and ship the replacement product to you as soon as possible.

• If a full or partial refund has been agreed Zanvis Neon will let you know when you can expect to receive the refund.

Our neon sings are simple to install & can be completed within 5 minutes. Follow these steps to get your new sign up & lighting up your life ASAP:

1. Carefully unbox your new sign. As the signs are sent in premium protective packaging, to ensure they arrive to you in perfect condition, you may need a knife to assist with removal of the packaging. Be careful not to be too rigorous with any cutting as to not damage the sign or its cables inside.
2. Attach the power cables & insert into power socket. The signs come with one cable attached to the sign, a cable for the remote control & a separate 12V transformer which plugs into the mains power supply. Attach the mains power supply cable into the remote control cable & then attach that to the sign's cable. Add AAA batteries to the remote control & you'll then be able to turn your sign on/off, dim & change effect. If you purchased the Color Changer, you will also be able to use the remote control to change the color of the sign.
3. Hang your sign using your preferred method. Hanging the neon signs to the wall is very similar to hanging a picture. It's up to you how you hang the signs. You can use nails & hooks, however we recommend using wall hanging strips as these are much easier to use & are non-invasive for your walls. Follow the instructions of the method & product you use to hang the neon sign. Click here to purchase the 3M hanging strips which we recommend from Amazon.
4. Enjoy your new neon sign & the vibe it gives your space!
5. Watch a video on how to install your product here:  https://youtu.be/JegCcojn7xo

If you have any further questions on sign installation, please don't hesitate to reach out via email on support@zanvis.com

If we still haven't answered your questions, please contact us by:

• Email: support@zanvis.com
• Support line: +1 469-205-0883

Our team will get back to you within 12-24h.